This document will outline the following:
1. Collection of information
What personal information do we collect?
'Personal information' means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. Generally, we will only collect personal information about you if you voluntarily submit it to us by:
There may be occasions when we collect your personal information from other sources such as
The types of personal information we may collect include:
We may also store and maintain any content that you provide in connection with our website, including but not limited to postings on any blogs, forums, wikis, and other social media applications and services that we may provide.
It may be necessary in some circumstances for us to collect sensitive information about you in order to provide specific services or for recruiting purposes. Examples of the types of sensitive information that may be collected in such circumstances include professional memberships, ethnic origin, criminal record, and health information.
We will generally hold your personal information as either physical records on our servers or in some cases, records on third-party servers, which in some instances may be located overseas.
We may collect and hold information about you that is not personal information, including:
We may use this information for internal purposes, including administering our services, diagnosing problems, generating statistics and trends, and improving the quality of our products and services.
What will we tell you when we collect your personal information?
Whenever we collect information from you, we will do everything we can to let you know:
When reasonable and practicable to do so, we will collect personal information directly from you or someone authorised by you and not from third parties.
2. Use and disclosure of information
When will we use and disclose your information?
In general, we will collect, hold, use or disclose personal information for a number of purposes including (but not limited to):
By providing us with your personal information, you also consent to us using and disclosing your personal information for:
You may at any time request that we discontinue sending you emails or other communications.
Your personal information may also be used and disclosed to protect our rights or property and that of our users and, where appropriate, to comply with legal processes, which may include disclosures to law enforcement, regulatory or government agencies.
Disclosure of information to third parties
Generally, we will only disclose your personal information for the purposes set out above. This may include disclosing your personal information to:
IDEAL Plan Management’s disclosures of your personal information to third parties are on a confidential basis or otherwise in accordance with the law. We may also disclose your personal information with your consent or if disclosure is required or authorised by law.
Cross-border disclosures of information
If we wish to disclose personal information to overseas recipients, we will take reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law.
3. Access and correction
Accessing and checking the personal information we hold about you
We will take reasonable steps to ensure that your personal information is accurate, complete, up-to-date, and relevant whenever it is used, collected, or disclosed. You may request access to your personal information by contacting the Privacy Officer. Subject to any legal restrictions we would be happy to advise you what personal information we hold about you if you request this. We will respond to all requests within a reasonable period.
We rely on the accuracy of the information you provide to us. If you think that we may hold information about you that is incorrect in any way, please contact us and we will correct any errors or inaccuracies where required.
If we are unable to provide you with access to your information or make any amendments that you have requested, we will advise you of our reasons.
If at any time you wish to know what information we are holding about you, you are welcome to request your details by contacting the Privacy Officer.
4. Information security
We have in place reasonable commercial standards of technology and operational security to protect all personal information provided to us from misuse, interference, loss, unauthorised access, modification or disclosure.
5. Questions and complaints
We take all complaints seriously and will respond to your complaint within a reasonable timeframe.
If you believe that we have not adequately handled your complaint, you may complain to the Office of the Australian Information Commissioner.
6. Additional information
For further information about privacy and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
This policy was last updated in February 2023