Independent NDIS Plan Management
by Professional Chartered Accountants

FAQs

What is Plan Management?

Plan Management is a fund management option available to NDIS Participants.  NDIS Participants can have their NDIS Funds Agency-Managed, Self-Managed or Plan-Managed. Some NDIS Participants may have a combination of the above options.

What does a Plan Manager do?

A Plan Manager is responsible for the financial management of a Participant’s NDIS Plan.  This involves receiving and storing invoices from Participants and the Service Providers that they work with.  A Plan Manager will make payment requests through the NDIS Portal and then make payments to the Participant’s Service Providers accordingly.
A Plan Manager will send Participant’s a statement that will show which Providers have been paid, how much they have been paid as well as the remaining amounts in the Participant’s support categories.

What are the benefits of using a Plan Manager

Using a Plan Manager gives NDIS Participant’s more options when it comes to selecting Service Providers.  Plan-Managed NDIS Participants have the option to use both NDIS registered and unregistered Service Providers.  
A Plan Manager will take care of the paperwork involved with an NDIS Plan on behalf of the Participant.
Using a Plan Manager allows for most of the flexibility associated with Self-Management without the having to deal with the administrative work.

Am I eligible to have Plan Management included in my NDIS Plan?

All NDIS Participants are eligible to have Plan Management included in their NDIS Plan.  Discuss with your LAC/Planner if Plan-Management is the best option for you.

How much does it cost me?

There is no out of pocket cost for NDIS Participants who choose to engage a Plan Manager.  If you would like to have a Plan Manager manage some or all of the funding in your NDIS Plan, your NDIS Plan will have an additional support category called Improved Life Choices (this budget is sometimes referred to as CB Choice and Control).  The funding in this support category covers our setup costs ($227.53) and our monthly fees ($102.28) for the entire period of the NDIS Plan.

How do Providers get paid?

Participants can forward invoices from their Service Providers to us or they can arrange to have their Service Providers email/post invoices directly to us.  Once we get the invoice, we will store it and process it.  Following this, we make a payment request through the NDIS Portal.  When this is complete, we will make the payment to the Service Provider.

What if I have paid for a product or service upfront?

If you have paid for a product or service upfront using your own funds, we can process a reimbursement back to you.  For us to be able to do this we will need a copy of the tax receipt as well as a completed Reimbursement Request form (contact us for a copy of this form).

What are the standard turnaround times?

The standard turnaround time for the payment is approximately 5-7 business days from the date that we receive an invoice or a receipt. 
The standard turnaround time to sign up a new NDIS Participant to Ideal Plan Management is approximately 2 business days from the time we get the completed Service Agreement.

How do I sign up?

NDIS Participants can sign up online using our online sign up form or we can email or post a blank copy of the Service Agreement to you.  Get in touch with the team to discuss the best way to get things started.

What if my question isn’t answered here?

Get in touch with one of the friendly team via phone, email or the online contact form and we will be more than happy to answer any questions you have!